When you place an order with Phillip’s Custom Makes, you’re committing to full payment at checkout. Refunds are available only if the item arrives damaged or not as described-thirty days to file. Open-box returns accepted on stock pieces; fully custom work-laser engraved signs, sublimated plaques-is final. Lead time is one to six weeks based on complexity; we’ll update you at every milestone. Cancellation allowed before production starts. After, a fifty percent non-refundable deposit holds the slot-materials are ordered, designs locked. Shipping is calculated at checkout and handled via USPS Priority or UPS Ground with tracking. Once it leaves, it’s your risk-insurance optional on high-value orders. Prices may change; the price you see at checkout is locked for twenty-four hours only. All purchases are subject to Texas law. You must be eighteen or older. We respect your designs-don’t worry, we won’t repost without permission. If disaster hits-power outage, laser failure-we’ll push the timeline, but we’ll push hard to finish. Policies Returns: stock items, seven days, unused, repackaged. Custom-no returns. Privacy: we collect name, address, email and payment info-never shared, never sold. We use WooCommerce cookies for cart recovery; you can disable anytime. Shipping: standard three-to-seven days. Expedited double the cost. Damages? Contact us within forty-eight hours with photos-we’ll remake or refund. Lost in transit: we file claim, you get replacement or money back. Cancellations: before cutting, free. After, deposit kept. Payments: Stripe-cards, Apple Pay, Google Pay-PCI compliant, encrypted. Taxes added if required by your state. International? Duties on you. Questions? Email or call we want this to feel personal, because it is.