Store Policies

Personalized Products

Most Director Prize Hub products are made or engraved especially for the customer. Please check all names, unit names, dates, spelling, capitalization, and other personalization before ordering. Personalized products are final sale unless they arrive damaged, defective, or different from the information submitted with the order.

Non-Personalized Returns

Eligible non-personalized stock items may be returned in unused, original condition. Contact us within seven days of delivery before sending anything back. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include your order number and clear photographs of the item and packaging. We will review the problem promptly and work with you on an appropriate replacement, correction, or refund.

Cancellations and Changes

Contact us as soon as possible if you need to change or cancel an order. A change or cancellation is available only before production begins. Personalized items that have entered production cannot normally be changed, canceled, or returned.

Shipping

Orders of $50 or more qualify for free shipping unless otherwise stated. Shipping charges for smaller orders are shown at checkout. Processing time varies by product, quantity, and personalization. Tracking is provided when available. Please contact us if a shipment appears lost, delayed, or damaged.

Privacy and Payment Security

We use customer information to process orders, provide support, and communicate about purchases. We do not sell customer information. Payments are handled through the secure payment options available at checkout; Director Prize Hub does not store complete payment-card details on this website.

Questions

For help with a product, personalization, bulk order, return, or delivery, please use our Contact page.