Refunds and Returns

Personalized Items

Personalized and custom-made products are final sale because they are created specifically from the information supplied with the order. We will make things right if a personalized item arrives damaged, defective, or different from the submitted order information.

Non-Personalized Stock Items

Eligible non-personalized stock items may be returned in unused, original condition. Please contact us within seven days of delivery for return instructions. Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the return is caused by our error.

Damaged, Defective, or Incorrect Orders

Contact us within 48 hours of delivery and include your order number plus clear photographs of the product and packaging. After reviewing the problem, we will work with you on an appropriate replacement, correction, or refund.

Cancellations

Orders may be canceled before production begins. Once a personalized product has entered production, cancellation or changes may no longer be possible. Contact us immediately if you need help with a recent order.

Start a Return or Report a Problem

Please use our Contact page and include your order number, the item involved, and a short description of the issue.