Returns: Seven days for stock pieces-if it hasn’t been cut or engraved, box it up, send it back, full refund minus original shipping. Once we’ve machined anything custom-say, your initials burned into walnut-no take-backs. Too personal, too done. Damaged? Forty-eight hours: snap a photo, forward the tracking number, we’ll remake or cash you out. Lost? Same drill-we claim it, you get what you paid for. Privacy: We log your name, email, shipping address, card last-four-nothing more. No lists, no marketers. WooCommerce sets a cookie so your cart remembers you; block it and we won’t mind. You can request every bit of data we hold-I’ll email a spreadsheet tomorrow if you want. Shipping: USPS Priority or UPS Ground-three to seven days domestic. Expedited? Two-day air adds twenty bucks flat. Rural routes stretch to ten; I’ll warn you upfront. International? DHL, but duties are yours. Fragile bits get foam, bubble wrap, double-boxed-like mailing a baby bird. Cancellations: Before I load wood into the mill-zero cost. After-fifty percent stays. That’s laser time, spindle wear, heartbreak. Changes mid-job? Twenty-five dollar fee to reload files; files don’t rerun for free. Payments: Stripe-cards, Apple Pay, whatever. Never stored here; they keep the secret. Taxes pop in if your state demands it-no hiding. Questions-hit me. I’ll reply by morning, because you’re not a number.