Overview
Our rRefund and Return Policy
We want you to be happy with your purchase. Please review our refund and return policy before requesting a return.
Returns
Items may be eligible for return if they are unused, in their original condition, and returned within the allowed return period.
Items with obvious signs of use may not be eligible for a refund.
No refunds will be issued on items that have been customized or personalized. This includes, but is not limited to, items with names, dates, awards, logos, custom wording, engraving, or other personalized details requested by the customer.
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at admin@directorprizehub.com and send your item to:
Directorprizehub.com
150 Pomodora Cir.
Wentzville, MO 63385
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your approved return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Shipping Returns
To return your product, please mail it to:
{physical address}
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, please contact us at admin@directorprizehub.com .